Diane Morgan Named Day Kimball Healthcare Employee of the Month

Patient Access Representative Has a Knack for Putting People at Ease

Often when walking into a hospital people feel rushed, lost, worried, or any number of other feelings. But when greeted by someone who is kind, caring and considerate, people are often more at ease. Diane Morgan, Patient Access Representative at Day Kimball Hospital, has been doing that for patients for twelve years. This month she has been named Day Kimball Healthcare’s Employee of the Month.

Morgan joined the team at Day Kimball in 2001, working in the Dietary department. When she developed an interest in Patient Access she shadowed in the department on her own time. She found she loved it and so switched to her current position in 2003. In her role Morgan checks patients in and is responsible for accurately collecting their personal and insurance information, and informing patients of the hospital’s policies to ensure a smooth experience.

According to Patient Access Manager Melissa Greene, Morgan is the bridge between patients and their care at the hospital. She always goes above and beyond and has proven time and again that she puts others’ needs above her own when she is working.

“Diane is the type of person who always puts everyone else first,” Greene said. “She always does whatever she can to put her co-workers and the patients she helps at ease. She continues to do excellent work every day she walks through the doors.”

“My favorite part of this job is being able to meet and help new people within the community,” Morgan said. She loves greeting and registering patients as they come in, and making sure when they walk into the hospital they are treated just like family.

When she’s not at work, Morgan enjoys traveling and spending quality time with her family. She currently resides in Thompson, Connecticut with her husband and son.