Kevan Hazelton, IT Customer Service Technician, Named Employee of the Month at Day Kimball Healthcare

Kevan Hazelton, Information Technology (IT) customer service technician, has been named employee of the month for September by Day Kimball Healthcare (DKH).

Hazelton began working for DKH nearly two years ago. In his role as customer service technician, Hazelton provides assistance from the Help Desk to customers experiencing issues with the use of IT applications, products or services. He also handles network issues as well as problems with hospital computers, printers and phones. 

According to Odile Romanick, chief information officer for DKMG, “This award is a testament to Kevan’s customer service and quick problem solving skills. Most of the time Kevan is the first Information Technology (IT) person the user contacts; no matter the issue and how many calls, he always keeps a positive attitude. When issues take him away from his desk, he still carries a phone to ensure the best possible customer service. I am proud to have Kevan part of the Day Kimball family and even more so, on the IT team.”

At a celebration to honor Hazelton on September 27, DKH President and CEO Robert Smanik noted how Hazelton exemplifies the characteristics most valued among staff at the organization.

“IT is a part of the fabric of this organization and indeed the whole word in which we live today. We’re dependent on the communication and capabilities that technology provides and Kevan is an important part of making that all work the way it should. What each and every one of us does in this organization matters. We’re a team, none of us can stand alone to accomplish the work we do. Kevan is an outstanding example of what it means to fulfill those characteristics and commitment,” Smanik said.

When asked how he feels about this award, Hazelton was appreciative of the recognition. He said, “Being able to help people is what I like most about my job and receiving this award is a great honor. I really appreciate all the kind words and congratulations.” 

Hazelton currently resides in Woodstock, CT and was born in Danielson. Hazelton holds a bachelor’s degree in networking technology from Central Connecticut State University and an associate’s degree in computer networking from Quinebaug Valley Community College.